Refund policy

At CigaretteOnline.com.au, we are committed to delivering only high-quality, genuine products that meet the strict standards of the Australian tobacco market. Due to the nature of our products and health regulations, we do not accept returns or exchanges under any circumstances. All purchases are considered final once completed. This policy ensures the integrity and hygiene of all tobacco products and protects our customers’ safety and trust.

We strongly encourage our customers to review all product details and reach out to us with any questions before placing an order. Our team is dedicated to providing accurate descriptions and exceptional service to help you shop with confidence.

By purchasing from our store, you acknowledge and accept this no-return policy. We appreciate your understanding and continued support as we strive to maintain quality, reliability, and compliance in every transaction.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

At CigaretteOnline.com.au, all sales are final. Due to health and safety regulations surrounding tobacco products, we do not offer refunds under any circumstances. Once your order has been confirmed and dispatched, it cannot be returned, exchanged, or refunded.

We take great care to ensure that all products are accurately described and securely packaged for delivery. If you have any concerns about your order prior to purchase, we encourage you to contact us at wearecigaretteonline@gmail.com — our team is here to help.

By placing an order on our website, you acknowledge and agree to this no-refund policy. We appreciate your understanding and support as we uphold quality, compliance, and customer confidence.